tirzart

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RETURN AND EXCHANGE POLICY

We want you to be completely satisfied with your online purchase.
If you change your mind for any reason, we’ll gladly accept a return of any full priced or sale item subject to the following conditions:

  • The item must be returned within 14 days of purchase together with original proof of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe
  • Items must be returned in original condition, unworn, unaltered, unwashed, and with their tags attached.
  • Shoes – please try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches. If you received a shoebox, this must also be returned with the shoes in the original condition.
  • Earrings – Due to hygiene and health and safety reasons, we do not accept change of mind return requests earrings.

Please note, should we identify unreasonable patterns of returns or the purchase and use of garments for the creation of content for personal or professional gains we may restrict or refuse future orders.

If you have any questions regarding your return, please contact
contact.tirzart@gmail.com

IF ITEM IS FAULTY?

We’re so sorry if an item you received is not in perfect condition. Please email us at contact.tirzart@gmail.com so we can resolve this for you. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item back.

HOW WILL I BE REFUNDED?

Upon receipt of the items, they will be checked to make sure they meet the conditions above, and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavor to process refunds as soon as they are received but please allow up to 7 business days for returns to be processed. You will receive email notification of the status of your refund once finalized. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.

CAN I EXCHANGE AN ITEM?

Due to the limited nature of our pieces, we may not be able to not offer exchanges on all items. If you would like a different size or item, we recommend purchasing the new item and following the returns process for a refund.
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